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Refund Policy

This policy outlines our approach to subscription payments and refunds. Please read it carefully to understand your rights and our responsibilities.

Subscription Payment Policy

All payments made for subscription plans are final and non-refundable.

Refund Policy for Incorrect Payments

If a payment was made in error, the payer must reach out to our support team via email to support@mentorbox.ai, providing the following details:

  • •Transaction ID (as provided in your payment confirmation)
  • •Payment amount (the exact amount charged)
  • •Date and time of payment (when the transaction occurred)
  • •Any relevant proof of transaction (screenshots, emails, etc.)

Processing Timeline: Upon receiving the request, our team will review the details and verify the payment. If the incorrect payment is confirmed, the refund will be processed within 7 days from the verification date.

What Constitutes an Incorrect Payment?

An incorrect payment refers to a transaction where the payment has been processed, but one of the following issues occurs:

Technical Errors

The transaction remains incomplete due to technical or processing errors.

Service Not Activated

The amount has been deducted from the payer's account, but the subscription plan has not been activated or the service has not been provided.

Contact Us

For further assistance with refunds or payment issues, please contact our support team at:

support@mentorbox.ai